Refund Policy | AVE Media<\/title>\n <style>\n * {\n margin: 0;\n padding: 0;\n box-sizing: border-box;\n }\n\n :root {\n --navy-deep: #0a0e1f;\n --navy-mid: #0f172a;\n --navy-light: #1e293b;\n --accent-blue: #3b82f6;\n --accent-glow: #60a5fa;\n --text-primary: #f8fafc;\n --text-secondary: #cbd5e1;\n --text-muted: #64748b;\n --border-subtle: rgba(255, 255, 255, 0.1);\n }\n\n body {\n font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;\n background: linear-gradient(135deg, var(--navy-deep) 0%, var(--navy-mid) 50%, #0f172a 100%);\n color: var(--text-primary);\n line-height: 1.6;\n min-height: 100vh;\n overflow-x: hidden;\n }\n\n \/* Animated Background *\/\n body::before {\n content: '';\n position: fixed;\n top: 0;\n left: 0;\n width: 100%;\n height: 100%;\n background: \n radial-gradient(circle at 20% 50%, rgba(59, 130, 246, 0.15) 0%, transparent 50%),\n radial-gradient(circle at 80% 80%, rgba(96, 165, 250, 0.1) 0%, transparent 50%),\n radial-gradient(circle at 40% 20%, 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drop-shadow(0 0 20px rgba(59, 130, 246, 0.6));\n }\n\n .back-link {\n color: var(--text-secondary);\n text-decoration: none;\n font-size: 0.9rem;\n display: flex;\n align-items: center;\n gap: 0.5rem;\n transition: color 0.3s ease;\n padding: 0.5rem 1rem;\n border-radius: 6px;\n border: 1px solid var(--border-subtle);\n }\n\n .back-link:hover {\n color: var(--accent-glow);\n border-color: var(--accent-blue);\n background: rgba(59, 130, 246, 0.1);\n }\n\n \/* Main Content *\/\n main {\n max-width: 800px;\n margin: 0 auto;\n padding: 4rem 2rem;\n position: relative;\n }\n\n .hero-section {\n text-align: center;\n margin-bottom: 4rem;\n padding: 2rem 0;\n }\n\n .hero-title {\n font-size: 3rem;\n font-weight: 800;\n margin-bottom: 1rem;\n background: linear-gradient(135deg, var(--text-primary) 0%, var(--accent-glow) 100%);\n -webkit-background-clip: text;\n -webkit-text-fill-color: transparent;\n background-clip: text;\n letter-spacing: -0.02em;\n position: relative;\n display: inline-block;\n }\n\n .hero-title::after {\n content: '';\n position: absolute;\n bottom: -10px;\n left: 50%;\n transform: translateX(-50%);\n width: 60px;\n height: 4px;\n background: linear-gradient(90deg, var(--accent-blue), var(--accent-glow));\n border-radius: 2px;\n }\n\n .hero-subtitle {\n color: var(--text-secondary);\n font-size: 1.1rem;\n margin-top: 1.5rem;\n }\n\n .effective-date {\n display: inline-block;\n margin-top: 1rem;\n padding: 0.5rem 1.25rem;\n background: rgba(59, 130, 246, 0.1);\n border: 1px solid var(--border-subtle);\n border-radius: 20px;\n font-size: 0.9rem;\n color: var(--accent-glow);\n font-weight: 500;\n }\n\n \/* Content Sections *\/\n .content-section {\n margin-bottom: 3rem;\n padding: 2rem;\n background: rgba(255, 255, 255, 0.02);\n border: 1px solid var(--border-subtle);\n border-radius: 12px;\n transition: transform 0.3s ease, box-shadow 0.3s ease;\n }\n\n .content-section:hover {\n transform: translateY(-2px);\n box-shadow: 0 10px 40px -10px rgba(0, 0, 0, 0.5);\n border-color: rgba(59, 130, 246, 0.3);\n }\n\n .section-number {\n display: inline-flex;\n align-items: center;\n justify-content: center;\n width: 32px;\n height: 32px;\n background: linear-gradient(135deg, var(--accent-blue), var(--accent-glow));\n color: white;\n font-weight: 700;\n font-size: 0.9rem;\n border-radius: 8px;\n margin-bottom: 1rem;\n box-shadow: 0 4px 12px rgba(59, 130, 246, 0.3);\n }\n\n h2 {\n font-size: 1.5rem;\n font-weight: 700;\n margin-bottom: 1rem;\n color: var(--text-primary);\n display: flex;\n align-items: center;\n gap: 0.75rem;\n }\n\n h3 {\n font-size: 1.2rem;\n font-weight: 600;\n margin: 1.5rem 0 0.75rem 0;\n color: var(--accent-glow);\n }\n\n p {\n color: var(--text-secondary);\n margin-bottom: 1rem;\n font-size: 1.05rem;\n line-height: 1.7;\n }\n\n ul {\n margin-left: 1.5rem;\n margin-bottom: 1rem;\n color: var(--text-secondary);\n }\n\n li {\n margin-bottom: 0.5rem;\n position: relative;\n }\n\n li::marker {\n color: var(--accent-blue);\n }\n\n strong {\n color: var(--text-primary);\n font-weight: 600;\n }\n\n \/* Policy Highlights *\/\n .policy-highlight {\n background: rgba(59, 130, 246, 0.08);\n border-left: 4px solid var(--accent-blue);\n padding: 1.5rem;\n margin: 1.5rem 0;\n border-radius: 0 8px 8px 0;\n }\n\n .policy-highlight p {\n margin: 0;\n color: var(--text-primary);\n }\n\n \/* Data Table *\/\n .data-table {\n width: 100%;\n border-collapse: collapse;\n margin: 1.5rem 0;\n font-size: 0.95rem;\n }\n\n .data-table th,\n .data-table td {\n padding: 1rem;\n text-align: left;\n border-bottom: 1px solid var(--border-subtle);\n }\n\n .data-table th {\n background: rgba(59, 130, 246, 0.1);\n color: var(--accent-glow);\n font-weight: 600;\n }\n\n .data-table td {\n color: var(--text-secondary);\n }\n\n .data-table tr:hover {\n background: rgba(255, 255, 255, 0.02);\n }\n\n \/* Contact Section *\/\n .contact-section {\n background: linear-gradient(135deg, rgba(59, 130, 246, 0.1), rgba(96, 165, 250, 0.05));\n border: 1px solid rgba(59, 130, 246, 0.2);\n padding: 2.5rem;\n border-radius: 16px;\n text-align: center;\n margin-top: 4rem;\n position: relative;\n overflow: hidden;\n }\n\n .contact-section::before {\n content: '';\n position: absolute;\n top: -50%;\n left: -50%;\n width: 200%;\n height: 200%;\n background: radial-gradient(circle, rgba(59, 130, 246, 0.1) 0%, transparent 70%);\n animation: rotate 20s linear infinite;\n }\n\n @keyframes rotate {\n from { transform: rotate(0deg); }\n to { transform: rotate(360deg); }\n }\n\n .contact-content {\n position: relative;\n z-index: 1;\n }\n\n .contact-title {\n font-size: 1.75rem;\n margin-bottom: 1rem;\n color: var(--text-primary);\n }\n\n .contact-details {\n display: flex;\n flex-direction: column;\n gap: 0.75rem;\n margin-top: 1.5rem;\n }\n\n .contact-item {\n display: flex;\n align-items: center;\n justify-content: center;\n gap: 0.75rem;\n color: var(--text-secondary);\n font-size: 1.1rem;\n }\n\n .contact-label {\n color: var(--accent-glow);\n font-weight: 600;\n }\n\n \/* Footer *\/\n footer {\n text-align: center;\n padding: 3rem 2rem;\n border-top: 1px solid var(--border-subtle);\n margin-top: 4rem;\n color: var(--text-muted);\n font-size: 0.9rem;\n }\n\n .footer-links {\n display: flex;\n justify-content: center;\n gap: 2rem;\n margin-bottom: 1.5rem;\n }\n\n .footer-links a {\n color: var(--text-secondary);\n text-decoration: none;\n transition: color 0.3s ease;\n position: relative;\n }\n\n .footer-links a::after {\n content: '';\n position: absolute;\n bottom: -4px;\n left: 0;\n width: 0;\n height: 2px;\n background: var(--accent-blue);\n transition: width 0.3s ease;\n }\n\n .footer-links a:hover {\n color: var(--accent-glow);\n }\n\n .footer-links a:hover::after {\n width: 100%;\n }\n\n \/* Responsive *\/\n @media (max-width: 768px) {\n .hero-title {\n font-size: 2rem;\n }\n \n .content-section {\n padding: 1.5rem;\n }\n \n .header-container {\n padding: 0 1rem;\n }\n \n main {\n padding: 2rem 1rem;\n }\n\n .data-table {\n font-size: 0.85rem;\n }\n\n .data-table th,\n .data-table td {\n padding: 0.75rem;\n }\n }\n\n \/* Scrollbar Styling *\/\n ::-webkit-scrollbar {\n width: 10px;\n }\n\n ::-webkit-scrollbar-track {\n background: var(--navy-deep);\n }\n\n ::-webkit-scrollbar-thumb {\n background: var(--navy-light);\n border-radius: 5px;\n border: 2px solid var(--navy-deep);\n }\n\n ::-webkit-scrollbar-thumb:hover {\n background: var(--accent-blue);\n }\n\n \/* Selection Styling *\/\n ::selection {\n background: rgba(59, 130, 246, 0.3);\n color: var(--text-primary);\n }\n <\/style>\n<\/head>\n<body>\n <header>\n <div class=\"header-container\">\n <a href=\"https:\/\/avemedia.net\" class=\"logo\">\n <img decoding=\"async\" src=\"https:\/\/avemedia.net\/wp-content\/uploads\/2026\/02\/cropped-fgg-removebg-preview.webp\" alt=\"AVE Media Logo\">\n <\/a>\n <a href=\"https:\/\/avemedia.net\" class=\"back-link\">\n <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M19 12H5M12 19l-7-7 7-7\"\/>\n <\/svg>\n Back to Home\n <\/a>\n <\/div>\n <\/header>\n\n <main>\n <section class=\"hero-section\">\n <h1 class=\"hero-title\">Refund Policy<\/h1>\n <p class=\"hero-subtitle\">We are committed to delivering high-quality video editing services. This policy outlines our refund terms and conditions.<\/p>\n <div class=\"effective-date\">Effective Date: February 23, 2026<\/div>\n <\/section>\n\n <article class=\"content-section\">\n <span class=\"section-number\">1<\/span>\n <h2>Overview<\/h2>\n <p>At AVE Media, we are committed to delivering high-quality video editing services that meet your creative vision. We understand that circumstances may change, and we have established this Refund Policy to ensure transparency and fairness for all our clients.<\/p>\n <p>This policy applies to all video editing services, including but not limited to: commercial editing, color grading, motion graphics, sound design, post-production, and consulting services.<\/p>\n \n <div class=\"policy-highlight\">\n <p><strong>Important:<\/strong> By engaging AVE Media's services and submitting payment, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.<\/p>\n <\/div>\n <\/article>\n\n <article class=\"content-section\">\n <span class=\"section-number\">2<\/span>\n <h2>Project Phases & Refund Eligibility<\/h2>\n <p>Refunds are calculated based on project completion status at the time of cancellation:<\/p>\n \n <table class=\"data-table\">\n <thead>\n <tr>\n <th>Project Phase<\/th>\n <th>Refund Amount<\/th>\n <th>Conditions<\/th>\n <\/tr>\n <\/thead>\n <tbody>\n <tr>\n <td>Before Work Begins<\/td>\n <td>100% refund<\/td>\n <td>Within 48 hours of payment and no work initiated<\/td>\n <\/tr>\n <tr>\n <td>Pre-Production\/Planning<\/td>\n <td>75% refund<\/td>\n <td>Scripting, storyboarding, or project planning completed<\/td>\n <\/tr>\n <tr>\n <td>Initial Edit (First Cut)<\/td>\n <td>50% refund<\/td>\n <td>Raw footage organized, rough cut delivered<\/td>\n <\/tr>\n <tr>\n <td>Revision Rounds<\/td>\n <td>25% refund<\/td>\n <td>Two or more revision rounds completed<\/td>\n <\/tr>\n <tr>\n <td>Final Delivery<\/td>\n <td>0% refund<\/td>\n <td>Final files delivered or project marked complete<\/td>\n <\/tr>\n <\/tbody>\n <\/table>\n <\/article>\n\n <article class=\"content-section\">\n <span class=\"section-number\">3<\/span>\n <h2>Non-Refundable Items<\/h2>\n <p>The following fees and costs are <strong>non-refundable<\/strong> under all circumstances:<\/p>\n <ul>\n <li><strong>Rush fees<\/strong> (24-48 hour turnaround surcharges)<\/li>\n <li><strong>Stock footage, music licenses, or third-party assets<\/strong> purchased specifically for your project<\/li>\n <li><strong>Voice-over talent fees<\/strong> once recording sessions are booked or completed<\/li>\n <li><strong>Travel expenses<\/strong> incurred for on-location shoots or client meetings<\/li>\n <li><strong>Deposit payments<\/strong> (unless project is cancelled by AVE Media)<\/li>\n <li><strong>Subscription-based retainer fees<\/strong> for unused months<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"content-section\">\n <span class=\"section-number\">4<\/span>\n <h2>Cancellation Process<\/h2>\n \n <h3>Client-Initiated Cancellation<\/h3>\n <p>To request a cancellation and refund, clients must:<\/p>\n <ul>\n <li>Submit written notice via email to <strong>info@avemedia.net<\/strong> with subject line: \"Cancellation Request \u2013 [Project Name]\"<\/li>\n <li>Include reason for cancellation and preferred refund method<\/li>\n <li>Allow <strong>5-7 business days<\/strong> for refund processing<\/li>\n <li>Refunds will be issued to the original payment method within <strong>10-14 business days<\/strong> of approval<\/li>\n <\/ul>\n\n <h3>AVE Media-Initiated Cancellation<\/h3>\n <p>In rare circumstances where AVE Media must cancel a project due to unforeseen circumstances (equipment failure, force majeure, or resource unavailability):<\/p>\n <ul>\n <li>Client receives <strong>100% refund<\/strong> of all payments made<\/li>\n <li>Client retains ownership of all work completed to date<\/li>\n <li>AVE Media will provide referrals to qualified alternative providers when possible<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"content-section\">\n <span class=\"section-number\">5<\/span>\n <h2>Revision Policy & Satisfaction Guarantee<\/h2>\n \n <h3>Standard Revision Allowance<\/h3>\n <ul>\n <li><strong>2 rounds of revisions<\/strong> included with every project<\/li>\n <li>Additional revisions billed at <strong>$75\/hour<\/strong> or quoted per project<\/li>\n <li>Revision requests must be consolidated and submitted within <strong>7 days<\/strong> of delivery<\/li>\n <\/ul>\n\n <h3>Major Scope Changes<\/h3>\n <p>Requests that significantly alter the original project scope (runtime changes, new footage, complete style changes) will be treated as <strong>new projects<\/strong> or billed as <strong>change orders<\/strong> at our standard hourly rate.<\/p>\n\n <h3>Satisfaction Resolution<\/h3>\n <p>If you are unsatisfied with the final deliverable:<\/p>\n <ul>\n <li>We will schedule a <strong>complimentary consultation<\/strong> to address concerns<\/li>\n <li>One <strong>additional revision round<\/strong> will be provided at no charge<\/li>\n <li>If resolution cannot be reached, refund eligibility will be determined based on Section 2<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"content-section\">\n <span class=\"section-number\">6<\/span>\n <h2>Exceptional Circumstances<\/h2>\n \n <h3>Force Majeure<\/h3>\n <p>Neither party shall be liable for delays or failures due to events beyond reasonable control, including natural disasters, pandemics, government restrictions, or internet service disruptions. Refunds will be prorated based on work completed.<\/p>\n\n <h3>Client Delays<\/h3>\n <p>Projects stalled for <strong>more than 30 days<\/strong> due to client non-responsiveness (failure to provide feedback, assets, or approvals) will be considered <strong>abandoned<\/strong> with no refund eligibility. Projects may be reactivated with a <strong>25% restart fee<\/strong>.<\/p>\n\n <h3>Payment Disputes<\/h3>\n <ul>\n <li><strong>Chargebacks:<\/strong> Initiating a chargeback without first attempting resolution through our support team will result in immediate <strong>project suspension<\/strong> and potential <strong>legal action<\/strong> for breach of contract.<\/li>\n <li><strong>Payment Plans:<\/strong> Default on payment plans will result in project suspension and loss of refund eligibility for payments already rendered.<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"content-section\">\n <span class=\"section-number\">7<\/span>\n <h2>Retainer & Subscription Services<\/h2>\n <p>For monthly retainer or subscription clients:<\/p>\n <ul>\n <li><strong>30-day notice required<\/strong> for cancellation<\/li>\n <li>No refunds for partial months<\/li>\n <li>Unused hours <strong>do not roll over<\/strong> to subsequent months unless specified in contract<\/li>\n <li>Annual plans cancelled early are subject to <strong>reconciliation<\/strong> at standard monthly rates<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"content-section\">\n <span class=\"section-number\">8<\/span>\n <h2>Dispute Resolution<\/h2>\n <p>In the event of a dispute regarding refunds:<\/p>\n <ul>\n <li><strong>Informal Resolution:<\/strong> Both parties agree to attempt good-faith negotiation for <strong>14 days<\/strong><\/li>\n <li><strong>Mediation:<\/strong> If unresolved, mediation will be conducted under the rules of the American Arbitration Association<\/li>\n <li><strong>Legal Action:<\/strong> Should mediation fail, disputes will be resolved in the appropriate courts<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"content-section\">\n <span class=\"section-number\">9<\/span>\n <h2>Policy Modifications<\/h2>\n <p>AVE Media reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Projects contracted under previous policy versions will be governed by the terms in effect at the time of contract signing.<\/p>\n <\/article>\n\n <section class=\"contact-section\">\n <div class=\"contact-content\">\n <h2 class=\"contact-title\">Contact Us<\/h2>\n <p>If you have questions, concerns, or refund inquiries regarding this policy, please contact us:<\/p>\n <div class=\"contact-details\">\n <div class=\"contact-item\">\n <span class=\"contact-label\">Email:<\/span>\n <a href=\"mailto:info@avemedia.net\" style=\"color: var(--text-secondary); text-decoration: none;\">info@avemedia.net<\/a>\n <\/div>\n <div class=\"contact-item\">\n <span class=\"contact-label\">Response Time:<\/span>\n <span>Within 48 business hours<\/span>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n <\/main>\n\n <footer>\n <div class=\"footer-links\">\n <a href=\"https:\/\/avemedia.net\">Home<\/a>\n <a href=\"https:\/\/avemedia.net\/privacy-policy\">Privacy Policy<\/a>\n <a href=\"https:\/\/avemedia.net\/terms-of-service\">Terms of Service<\/a>\n <a href=\"https:\/\/avemedia.net\/contact\">Contact<\/a>\n <\/div>\n <p>© 2026 AVE Media. All rights reserved.<\/p>\n <\/footer>\n\n <script>\n \/\/ Smooth scroll behavior\n document.querySelectorAll('a[href^=\"#\"]').forEach(anchor => {\n anchor.addEventListener('click', function (e) {\n e.preventDefault();\n document.querySelector(this.getAttribute('href')).scrollIntoView({\n behavior: 'smooth'\n });\n });\n });\n\n \/\/ Header shadow on scroll\n window.addEventListener('scroll', () => {\n const header = document.querySelector('header');\n if (window.scrollY > 50) {\n header.style.boxShadow = '0 4px 20px rgba(0, 0, 0, 0.3)';\n } else {\n header.style.boxShadow = 'none';\n }\n });\n\n \/\/ Intersection Observer for fade-in animations\n const observerOptions = {\n threshold: 0.1,\n rootMargin: '0px 0px -50px 0px'\n };\n\n const observer = new IntersectionObserver((entries) => {\n entries.forEach(entry => {\n if (entry.isIntersecting) {\n entry.target.style.opacity = '1';\n entry.target.style.transform = 'translateY(0)';\n }\n });\n }, observerOptions);\n\n document.querySelectorAll('.content-section').forEach((section, index) => {\n section.style.opacity = '0';\n section.style.transform = 'translateY(20px)';\n section.style.transition = `opacity 0.6s ease ${index * 0.1}s, transform 0.6s ease ${index * 0.1}s`;\n observer.observe(section);\n });\n <\/script>\n<\/body>\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy | AVE Media Back to Home Refund Policy We are committed to delivering high-quality video editing services. This policy outlines our refund terms and conditions. Effective Date: February 23, 2026 1 Overview At AVE Media, we are committed to delivering high-quality video editing services that meet your creative vision. We understand that circumstances 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\n\t\t\t\t\t\n\n\n \n \n Refund Policy | AVE Media<\/title>\n <style>\n * {\n margin: 0;\n padding: 0;\n box-sizing: border-box;\n }\n\n :root {\n --navy-deep: #0a0e1f;\n --navy-mid: #0f172a;\n --navy-light: #1e293b;\n --accent-blue: #3b82f6;\n --accent-glow: #60a5fa;\n --text-primary: #f8fafc;\n --text-secondary: #cbd5e1;\n --text-muted: #64748b;\n --border-subtle: rgba(255, 255, 255, 0.1);\n }\n\n body {\n font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;\n background: linear-gradient(135deg, var(--navy-deep) 0%, var(--navy-mid) 50%, #0f172a 100%);\n color: var(--text-primary);\n line-height: 1.6;\n min-height: 100vh;\n overflow-x: hidden;\n }\n\n \/* Animated Background *\/\n body::before {\n content: '';\n position: fixed;\n top: 0;\n left: 0;\n width: 100%;\n height: 100%;\n background: \n radial-gradient(circle at 20% 50%, rgba(59, 130, 246, 0.15) 0%, transparent 50%),\n radial-gradient(circle at 80% 80%, rgba(96, 165, 250, 0.1) 0%, transparent 50%),\n 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}\n\n .contact-label {\n color: var(--accent-glow);\n font-weight: 600;\n }\n\n \/* Footer *\/\n footer {\n text-align: center;\n padding: 3rem 2rem;\n border-top: 1px solid var(--border-subtle);\n margin-top: 4rem;\n color: var(--text-muted);\n font-size: 0.9rem;\n }\n\n .footer-links {\n display: flex;\n justify-content: center;\n gap: 2rem;\n margin-bottom: 1.5rem;\n }\n\n .footer-links a {\n color: var(--text-secondary);\n text-decoration: none;\n transition: color 0.3s ease;\n position: relative;\n }\n\n .footer-links a::after {\n content: '';\n position: absolute;\n bottom: -4px;\n left: 0;\n width: 0;\n height: 2px;\n background: var(--accent-blue);\n transition: width 0.3s ease;\n }\n\n .footer-links a:hover {\n color: var(--accent-glow);\n }\n\n .footer-links a:hover::after {\n width: 100%;\n }\n\n \/* Responsive *\/\n @media (max-width: 768px) {\n .hero-title {\n font-size: 2rem;\n }\n \n .content-section {\n padding: 1.5rem;\n }\n \n .header-container {\n padding: 0 1rem;\n }\n \n main {\n padding: 2rem 1rem;\n }\n\n .data-table {\n font-size: 0.85rem;\n }\n\n .data-table th,\n .data-table td {\n padding: 0.75rem;\n }\n }\n\n \/* Scrollbar Styling *\/\n ::-webkit-scrollbar {\n width: 10px;\n }\n\n ::-webkit-scrollbar-track {\n background: var(--navy-deep);\n }\n\n ::-webkit-scrollbar-thumb {\n background: var(--navy-light);\n border-radius: 5px;\n border: 2px solid var(--navy-deep);\n }\n\n ::-webkit-scrollbar-thumb:hover {\n background: var(--accent-blue);\n }\n\n \/* Selection Styling *\/\n ::selection {\n background: rgba(59, 130, 246, 0.3);\n color: var(--text-primary);\n }\n <\/style>\n<\/head>\n<body>\n <header>\n <div class=\"header-container\">\n <a href=\"https:\/\/avemedia.net\" class=\"logo\">\n <img decoding=\"async\" src=\"https:\/\/avemedia.net\/wp-content\/uploads\/2026\/02\/cropped-fgg-removebg-preview.webp\" alt=\"AVE Media Logo\">\n <\/a>\n <a href=\"https:\/\/avemedia.net\" class=\"back-link\">\n <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M19 12H5M12 19l-7-7 7-7\"\/>\n <\/svg>\n Back to Home\n <\/a>\n <\/div>\n <\/header>\n\n <main>\n <section class=\"hero-section\">\n <h1 class=\"hero-title\">Refund Policy<\/h1>\n <p class=\"hero-subtitle\">We are committed to delivering high-quality video editing services. This policy outlines our refund terms and conditions.<\/p>\n <div class=\"effective-date\">Effective Date: February 23, 2026<\/div>\n <\/section>\n\n <article class=\"content-section\">\n <span class=\"section-number\">1<\/span>\n <h2>Overview<\/h2>\n <p>At AVE Media, we are committed to delivering high-quality video editing services that meet your creative vision. We understand that circumstances may change, and we have established this Refund Policy to ensure transparency and fairness for all our clients.<\/p>\n <p>This policy applies to all video editing services, including but not limited to: commercial editing, color grading, motion graphics, sound design, post-production, and consulting services.<\/p>\n \n <div class=\"policy-highlight\">\n <p><strong>Important:<\/strong> By engaging AVE Media's services and submitting payment, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.<\/p>\n <\/div>\n <\/article>\n\n <article class=\"content-section\">\n <span class=\"section-number\">2<\/span>\n <h2>Project Phases & Refund Eligibility<\/h2>\n <p>Refunds are calculated based on project completion status at the time of cancellation:<\/p>\n \n <table class=\"data-table\">\n <thead>\n <tr>\n <th>Project Phase<\/th>\n <th>Refund Amount<\/th>\n <th>Conditions<\/th>\n <\/tr>\n <\/thead>\n <tbody>\n <tr>\n <td>Before Work Begins<\/td>\n <td>100% refund<\/td>\n <td>Within 48 hours of payment and no work initiated<\/td>\n <\/tr>\n <tr>\n <td>Pre-Production\/Planning<\/td>\n <td>75% refund<\/td>\n <td>Scripting, storyboarding, or project planning completed<\/td>\n <\/tr>\n <tr>\n <td>Initial Edit (First Cut)<\/td>\n <td>50% refund<\/td>\n <td>Raw footage organized, rough cut delivered<\/td>\n <\/tr>\n <tr>\n <td>Revision Rounds<\/td>\n <td>25% refund<\/td>\n <td>Two or more revision rounds completed<\/td>\n <\/tr>\n <tr>\n <td>Final Delivery<\/td>\n <td>0% refund<\/td>\n <td>Final files delivered or project marked complete<\/td>\n <\/tr>\n <\/tbody>\n <\/table>\n <\/article>\n\n <article class=\"content-section\">\n <span class=\"section-number\">3<\/span>\n <h2>Non-Refundable Items<\/h2>\n <p>The following fees and costs are <strong>non-refundable<\/strong> under all circumstances:<\/p>\n <ul>\n <li><strong>Rush fees<\/strong> (24-48 hour turnaround surcharges)<\/li>\n <li><strong>Stock footage, music licenses, or third-party assets<\/strong> purchased specifically for your project<\/li>\n <li><strong>Voice-over talent fees<\/strong> once recording sessions are booked or completed<\/li>\n <li><strong>Travel expenses<\/strong> incurred for on-location shoots or client meetings<\/li>\n <li><strong>Deposit payments<\/strong> (unless project is cancelled by AVE Media)<\/li>\n <li><strong>Subscription-based retainer fees<\/strong> for unused months<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"content-section\">\n <span class=\"section-number\">4<\/span>\n <h2>Cancellation Process<\/h2>\n \n <h3>Client-Initiated Cancellation<\/h3>\n <p>To request a cancellation and refund, clients must:<\/p>\n <ul>\n <li>Submit written notice via email to <strong>info@avemedia.net<\/strong> with subject line: \"Cancellation Request \u2013 [Project Name]\"<\/li>\n <li>Include reason for cancellation and preferred refund method<\/li>\n <li>Allow <strong>5-7 business days<\/strong> for refund processing<\/li>\n <li>Refunds will be issued to the original payment method within <strong>10-14 business days<\/strong> of approval<\/li>\n <\/ul>\n\n <h3>AVE Media-Initiated Cancellation<\/h3>\n <p>In rare circumstances where AVE Media must cancel a project due to unforeseen circumstances (equipment failure, force majeure, or resource unavailability):<\/p>\n <ul>\n <li>Client receives <strong>100% refund<\/strong> of all payments made<\/li>\n <li>Client retains ownership of all work completed to date<\/li>\n <li>AVE Media will provide referrals to qualified alternative providers when possible<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"content-section\">\n <span class=\"section-number\">5<\/span>\n <h2>Revision Policy & Satisfaction Guarantee<\/h2>\n \n <h3>Standard Revision Allowance<\/h3>\n <ul>\n <li><strong>2 rounds of revisions<\/strong> included with every project<\/li>\n <li>Additional revisions billed at <strong>$75\/hour<\/strong> or quoted per project<\/li>\n <li>Revision requests must be consolidated and submitted within <strong>7 days<\/strong> of delivery<\/li>\n <\/ul>\n\n <h3>Major Scope Changes<\/h3>\n <p>Requests that significantly alter the original project scope (runtime changes, new footage, complete style changes) will be treated as <strong>new projects<\/strong> or billed as <strong>change orders<\/strong> at our standard hourly rate.<\/p>\n\n <h3>Satisfaction Resolution<\/h3>\n <p>If you are unsatisfied with the final deliverable:<\/p>\n <ul>\n <li>We will schedule a <strong>complimentary consultation<\/strong> to address concerns<\/li>\n <li>One <strong>additional revision round<\/strong> will be provided at no charge<\/li>\n <li>If resolution cannot be reached, refund eligibility will be determined based on Section 2<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"content-section\">\n <span class=\"section-number\">6<\/span>\n <h2>Exceptional Circumstances<\/h2>\n \n <h3>Force Majeure<\/h3>\n <p>Neither party shall be liable for delays or failures due to events beyond reasonable control, including natural disasters, pandemics, government restrictions, or internet service disruptions. Refunds will be prorated based on work completed.<\/p>\n\n <h3>Client Delays<\/h3>\n <p>Projects stalled for <strong>more than 30 days<\/strong> due to client non-responsiveness (failure to provide feedback, assets, or approvals) will be considered <strong>abandoned<\/strong> with no refund eligibility. Projects may be reactivated with a <strong>25% restart fee<\/strong>.<\/p>\n\n <h3>Payment Disputes<\/h3>\n <ul>\n <li><strong>Chargebacks:<\/strong> Initiating a chargeback without first attempting resolution through our support team will result in immediate <strong>project suspension<\/strong> and potential <strong>legal action<\/strong> for breach of contract.<\/li>\n <li><strong>Payment Plans:<\/strong> Default on payment plans will result in project suspension and loss of refund eligibility for payments already rendered.<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"content-section\">\n <span class=\"section-number\">7<\/span>\n <h2>Retainer & Subscription Services<\/h2>\n <p>For monthly retainer or subscription clients:<\/p>\n <ul>\n <li><strong>30-day notice required<\/strong> for cancellation<\/li>\n <li>No refunds for partial months<\/li>\n <li>Unused hours <strong>do not roll over<\/strong> to subsequent months unless specified in contract<\/li>\n <li>Annual plans cancelled early are subject to <strong>reconciliation<\/strong> at standard monthly rates<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"content-section\">\n <span class=\"section-number\">8<\/span>\n <h2>Dispute Resolution<\/h2>\n <p>In the event of a dispute regarding refunds:<\/p>\n <ul>\n <li><strong>Informal Resolution:<\/strong> Both parties agree to attempt good-faith negotiation for <strong>14 days<\/strong><\/li>\n <li><strong>Mediation:<\/strong> If unresolved, mediation will be conducted under the rules of the American Arbitration Association<\/li>\n <li><strong>Legal Action:<\/strong> Should mediation fail, disputes will be resolved in the appropriate courts<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"content-section\">\n <span class=\"section-number\">9<\/span>\n <h2>Policy Modifications<\/h2>\n <p>AVE Media reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Projects contracted under previous policy versions will be governed by the terms in effect at the time of contract signing.<\/p>\n <\/article>\n\n <section class=\"contact-section\">\n <div class=\"contact-content\">\n <h2 class=\"contact-title\">Contact Us<\/h2>\n <p>If you have questions, concerns, or refund inquiries regarding this policy, please contact us:<\/p>\n <div class=\"contact-details\">\n <div class=\"contact-item\">\n <span class=\"contact-label\">Email:<\/span>\n <a href=\"mailto:info@avemedia.net\" style=\"color: var(--text-secondary); text-decoration: none;\">info@avemedia.net<\/a>\n <\/div>\n <div class=\"contact-item\">\n <span class=\"contact-label\">Response Time:<\/span>\n <span>Within 48 business hours<\/span>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n <\/main>\n\n <footer>\n <div class=\"footer-links\">\n <a href=\"https:\/\/avemedia.net\">Home<\/a>\n <a href=\"https:\/\/avemedia.net\/privacy-policy\">Privacy Policy<\/a>\n <a href=\"https:\/\/avemedia.net\/terms-of-service\">Terms of Service<\/a>\n <a href=\"https:\/\/avemedia.net\/contact\">Contact<\/a>\n <\/div>\n <p>© 2026 AVE Media. All rights reserved.<\/p>\n <\/footer>\n\n <script>\n \/\/ Smooth scroll behavior\n document.querySelectorAll('a[href^=\"#\"]').forEach(anchor => {\n anchor.addEventListener('click', function (e) {\n e.preventDefault();\n document.querySelector(this.getAttribute('href')).scrollIntoView({\n behavior: 'smooth'\n });\n });\n });\n\n \/\/ Header shadow on scroll\n window.addEventListener('scroll', () => {\n const header = document.querySelector('header');\n if (window.scrollY > 50) {\n header.style.boxShadow = '0 4px 20px rgba(0, 0, 0, 0.3)';\n } else {\n header.style.boxShadow = 'none';\n }\n });\n\n \/\/ Intersection Observer for fade-in animations\n const observerOptions = {\n threshold: 0.1,\n rootMargin: '0px 0px -50px 0px'\n };\n\n const observer = new IntersectionObserver((entries) => {\n entries.forEach(entry => {\n if (entry.isIntersecting) {\n entry.target.style.opacity = '1';\n entry.target.style.transform = 'translateY(0)';\n }\n });\n }, observerOptions);\n\n document.querySelectorAll('.content-section').forEach((section, index) => {\n section.style.opacity = '0';\n section.style.transform = 'translateY(20px)';\n section.style.transition = `opacity 0.6s ease ${index * 0.1}s, transform 0.6s ease ${index * 0.1}s`;\n observer.observe(section);\n });\n <\/script>\n<\/body>\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy | AVE Media Back to Home Refund Policy We are committed to delivering high-quality video editing services. This policy outlines our refund terms and conditions. Effective Date: February 23, 2026 1 Overview At AVE Media, we are committed to delivering high-quality video editing services that meet your creative vision. We understand that circumstances 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